Delivery and Returns 2017-10-24T21:29:26+00:00

Delivery and Returns

Delivery

Our Standard Shipping rate in the UK for most of our smaller items is £3.95 and will require a signature on delivery. Goods will be mailed within 3-5 working days and our products are always carefully packed using environmentally-friendly packaging. For larger, heavier items our shipping rates do vary and will be added at checkout.

Should you require an item to be sent urgently, overseas or as a gift item please do get in touch to make arrangements on info@wildsussex.co.uk 

Returns

We really hope you love your order but if for some reason you need to return an item please follow the instructions below.

Please make contact with us by email within 7 working days after receiving the order.

The order must be returned to us within 15 working days of receipt of the order  and to be eligible for a refund, the product must be unused and in its original packaging. Please print off a copy of your receipt and enclose it with the order.

Please return your item to: Paul Copsey, 70 Highdown Road, Lewes, BN7 1QF

Once we have received and inspected your return, we will send you a confirmation email. We will notify you of the approval or rejection of your refund.

If a refund is approved, it will be processed within 2 working days. A credit will automatically be applied to your credit card or original method of payment.

The cost of returning an item to us is your responsibility and we recommend you use registered delivery and keep a receipt as we cannot accept responsibility for orders lost or damaged in transit by a third party and so you will be liable for any damage or loss.